At FAMOLOGY Lounge & Sleepwear we recognize that shopping is fabulous and fun but sometimes the size is not quite right.
We do provide you with an online store credit, however, we DO NOT provide refunds for a simple change of mind or wrong size selection. Please refer to the US Law for more information.
You can return your item/s to us within 14 days to receive an online store credit, which is valid for 3 months from issue.
You will receive an email from us with your online store credit code which is valid for 3 months from issue. It will be to the value of the item/s only and does not include postage.
You can use this to purchase another size in the same style or a new item. We do not do exchanges or hold stock for exchanges.
How to return an item?
If you are not completely happy with your purchase, please read our Return Policy and Conditions carefully to ensure that you are eligible to return your purchase and receive a store credit.
Ensure that the product is unworn, unwashed, no makeup stains and the tags are attached.
Complete the Returns Form that was included in your parcel. Download here. Your store credit will be for the value of the item you purchased. It does not include postage. Store credit is valid for 3 months, so you have plenty of time to shop your next item. They can only be used online and are not valid in-store.
Include a copy of your original invoice or order number (provided on the back of your postage pack) and completed return form in your package along with the item.
Post it back to FAMOLOGY Lounge & Sleepwear at: Arundel Mills Mall (Next to Medieval Times) 7000 Arundel Mills Circle, Suite 103, Hanover, MD 21076
Online store credit will be for the value of your returned item as stated on your original invoice; Shipping and handling costs are not included in the store credit
All returns will be processed within 2 to 5 business days of receiving your parcel.
Please note FAMOLOGY Lounge & Sleepwear is not able to exchange sale items and undergarments.
Returns will only be issued on sale items if the product is deemed to be faulty, has a manufacturer fault or has arrived broken or damaged.
View our full Return Policy on our website: www.famologyloungeandsleepwear.com
For all inquiries and questions email us here.